Alexa app not working properly – fix Alexa app issues

by admin | Posted on Thursday, February 20th, 2020

Ever since the day of its launch, the popularity of Amazon’s virtual assistance service Alexa is increasing like wildfire. A lot of smart gadgets and appliances are now compatible with Alexa, that’s why new Alexa skills are being rolled out every day. In order to use Alexa in different gadgets, you need to set up the device in Alexa app. The Alexa app is available for all smartphone including android and iPhone. The web application of Alexa is also available for computer/ laptop users. Although the Alexa app is quite user-friendly, the new user may face some issues while using it.

In case your Alexa app not working properly then this article is going to help you a lot. Here, we will discuss various problems that you may face while Alexa app along with their most convenient solutions.

What are the most common Alexa app issues?

Like any other mobile or web application, Alexa app is also prone to a lot of different issues. As the issues are quite diverse in nature it is not feasible to list all of them. But still, you can have a look at some of the most common Alexa app issues as given below:

  • Alexa app not connecting to wifi
  • Alexa app not responding to voice
  • Unable to download Alexa app
  • Alexa app says the device is offline
  • Can’t add the device to Alexa app
  • My voice is not recognized by Alexa
  • Unable to log in to Alexa
  • Alexa app not showing apple music
  • Not able to select Spotify in Alexa app
  • Alexa app not connecting to echo dot
  • Alexa not showing wifi.

All the issues mentioned above are the example of most common Alexa app problems faced by a lot of users. You should not these are not the only issue that you will have to face while using Alexa app. There are many more errors that can bar a user from using the Alexa app.

Why Alexa app isn’t working properly?

The primary reason why Alexa application is not working for you properly depends upon the exact issue you are facing. However, there are still some common reasons responsible for a lot of Alexa App problems as given below:

  • The gadget you are looking to collaborate with Alexa app might not be compatible.
  • You might be using an older version of Android or iOS which is not supported by Alexa app.
  • The device on which you are installing Alexa app might be running out of storage space.
  • You can also face problems in using Alexa app if you are not connected to a proper internet connection.
  • In case you are using Alexa web application then may face problems due to the incompatibility of your browser.
  • If you are facing problems in signing in to Alexa app then it is quite possible that you might be entering the incorrect username and password

How can I fix Alexa app?

In case the Alexa app is not opening or working properly for you then you should check the instructions given below.

  1. First of all, you should ensure that you are not using Alexa app on an incompatible device. If you are an android user then you should ensure that you are using Android 5.1 or higher. The iPhone/ iPad users should note that only the iOS 10.0 or higher version is compatible with Alexa app. The users can also access the Alexa web application via
  2. Make sure your device has proper internet connectivity.
  3. Ensure that your mobile phone is not running out of storage space.
  4. If Alexa app not working on Android even after following all the above-mentioned steps then you should follow the steps given below.
    1. Force-close the Alexa app.
    2. Restart your android phone.
    3. Uninstall Alexa app and reinstall it through the play store. The Alexa app should work fine after the reinstallation gets completed.
  5. In case Alexa web app is not working on Google Chrome or any other compatible web browser then you should do the following things.
    1. Reload the web page multiple times and see if this resolves the problem you are facing.
    2. Clear the cookies and cache memory of your web browser. Please note that clearing cookies will log you out and you have to sign-in again.
    3. Try another web browser.
  6. If you are not able to use Alexa app due to forgetting the Amazon password then you need to reset it and try to sign in again.

In case the above mentioned steps fail to resolve your Alexa app problem then you should contact Alexa app support for further assistance.

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