Can’t open pdf attachment in AOL Email – AOL Mail Attachment Problems

by admin | Posted on Monday, June 1st, 2020

AOL mail is an effective way of sending and receiving not only email messages but also the images, videos and other documents. AOL is fully compatible to send and receive PDF documents with ease. You should note that in order to view attached PDF files in the AOL mail you should have a PDF reader installed in your PC. However, it is lately observed that many users can’t open pdf attachment in AOL mail even after having PDF readers. This is a technical glitch which can be caused due to multiple reasons.

 Regardless of the reasons if you can’t read the file attached to the email then it is highly possible that you might miss some important information. If you are unable to read attached PDF file in AOL mail then this article is just for you. Here, we will discuss why you can’t open pdf attachment in AOL mail and how you can fix this problem.

Unable to open PDF attachment in AOL mail?

There is no fixed reason why you are not able to read PDF attachment in AOL mail. Actually, you may have to face such problems due to a variety of reasons. The issues can be related to downloading the PDF file or can be related to opening it. Let’s go through some of the main reasons why you might be facing these issues.

  1. Files not downloading properly

It is quite possible that you can’t open pdf attachment in AOL mail because they are not downloaded properly. The PDF reader installed in your PC can open PDF files only if they are downloaded properly.

  1. PDF reader not installed in the PC

A PDF file requires a PDF reader installed in your PC to open properly. You should note that you can’t open PDF files using other MS Office applications like MS word.

  1. Not enough space in the device to save a new file.

If there isn’t enough space in your device then you won’t be able to download PDF attachments in AOL mail and subsequently can’t open them.

  1. Problem with the web browser.

If you are using a non-compatible browser to run AOL mail then you can face AOL mail attachment issues quite frequently. Accumulation of caches and cookies can also cause huge problems in loading PDF files in AOL mail.

  1. Corrupt PDF reading or opening software

It is not necessary that the problem can be with your browser only. Corrupt PDF reader can also be the cause why you can’t open pdf attachment in AOL mail. You can check your PDF reader by opening any other PDF file stored in your PC.

  1. Antivirus and windows firewall blocking the PDF files.

Antivirus and windows firewall is designed to block the opening of a file which seems suspicious.  It is truly possible that your PDF file might be blocked by the Antivirus and windows firewall due to a security concern.

How to fix can’t open PDF attachment in AOL mail issue?

To fix this problem you need to eliminate the reasons that are causing this problem to occur. In order to do that, you should follow the steps given below:

Step – 1: Check the File size

  • AOL allows you to send and receive attachment of file size up to 25 MB.
  • Make sure that the PDF file you receive as an attachment is less than the size of 25 MB otherwise you won’t be able to load it properly.

Step – 2: Make sure files are downloading properly

  • In order to ensure that the file is downloading properly, the first thing you should check is your Internet connection.
  • Make sure you are connected to a smooth internet connection.
  • Also ensure that Antivirus and windows firewall is not blocking the download of PDF File in AOL mail.

Step – 3: Check the PDF reader you have

  • Make sure that you have a fully compatible and latest version of PDF reader installed in your PC. If not then you should update the PDF reader immediately.
  • Open any other PDF file in your PC to check if the PDF reader is working properly.

Step – 4: Check your browser and disk space.

  • Make certain that the browser you are using to run AOL email is fully compatible with AOL mail.
  • Clear the cache and cookies of the browser.
  • Check your disk space; make sure there is enough to store the new PDF file.

Step- 5: Restart and Download again.

  • If the problem continues then you should try to open the PDF file again after rebooting your PC.
  • If possible, you may also try to open the attachment on any other PC as well.

Step – 6: AOL Quick Restore

  • In case all the efforts fail and you still can’t open pdf attachment in AOL mail then you should restore AOL to a previously working state.
  • The process of AOL quick restore is different for all the operating system. You may check the method as per the operating system you are using online.

Other Helpful Things to Know

Here are some other important things regarding the AOL mail PDF attachments that you should know.

  • In case you can’t open PDF attachment in AOL mail even after all the efforts then you should consult your sender as well. Make sure that the received file is not corrupt.
  • In case the file is opening on other accounts then you should contact AOL customer support for further instructions.

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